How To File A Complaint

If you want to file a complaint about a nuisance originating from a property in Bella Beach:

IF THERE IS A SITUATION WHERE LIFE OR PROPERTY IS IN IMMINENT DANGER, CALL 9 1 1

 

Determine whether the property is a short-term rental (STR) or not using the property search tool on the website.

If it is an STR, then call or text the appropriate rental management agency:

Meredith 24-hour talk/text hotline (541-764-1731)
Bella Beach Vacation Rentals, Lisa Ward (541-921-8885)
Vacasa (541-557-9411)
Itrip (503-230-0534)

Or if that is not successful or if you prefer not to contact the rental agency, contact the Sheriff’s STR hotline (541-265-0666) OR https://lodging.munirevs.com/complaint/?cityid=570 (to file a complaint online)
This service will file a complaint for you by email to the Sheriff’s STR Licensing Office.

For complaints unresolved by making the above efforts:

Sheriff’s non-emergency contact number (541-265-0777) sheriffstrlicensinging@co.lincoln.or.us
(Please note that due to severe staff shortages, a patrol deputy will respond to nuisance complaints only as workloads permits)

To file a complaint about a home that is not a short-term rental:

Contact the owner through the information available through the property search tool on the website, or if you wish to file a written complaint, send an email containing the following listed information to:
Bella Beach Board of Directors (tellyourboard@bellabeach.org)

(a) The name, if known, and address of the Alleged Offending Owner/Property;

(b) A description of the offending behavior or activity, including the date(s), approximate time(s), and person(s) involved; and

(c) Whether or not the Complaining Owner attempted contact with the Alleged Offending Owner regarding the alleged violation and the outcome.

(d) Any evidence of the violation such as photos, witness statements, or other documents.

(e) A statement certifying that the complaint is true and correct to the best of Complainant Owner’s knowledge.

It should be noted that bringing a complaint under these enforcement policies in bad faith or for the purpose of harassment of any Homeowner, tenant, guest, visitor, or and on-site worker shall constitute a violation of the Associations regulations.

Your Board of Directors will investigate and take appropriate action as per Enforcement Guidelines.

 

IF THERE IS A SITUATION WHERE LIFE OR PROPERTY IS IN IMMINENT DANGER, CALL 9 1 1